Refunds, Returns & Replacements

We want you to be happy with your order. If there’s a problem, contact us with your order number so we can help.

Returns for unopened products

You may request a return within 30 days of delivery if your fragrance is unopened, unused, sealed, and in its original retail packaging. Contact us before sending anything back. We’ll provide return instructions if your return is approved.

For change-of-mind returns, the customer pays return shipping. We can’t accept opened, sprayed, or unsealed fragrance for a change-of-mind return. This does not apply to items that arrive damaged, defective, or incorrect, or limit rights that apply under law.

Damaged, defective, incorrect, or missing items

Contact us within 30 days of delivery if your item arrives damaged, defective, incorrect, or incomplete. Please include:

• Your order number and a description of the issue

• Clear photos or a short video of the item and its packaging

• A photo of the shipping label, if relevant

For missing items, include photos of everything that arrived. Please keep the item and packaging until we respond; we may ask for more information or request a return.

If the product is damaged, leaking, defective, or incorrect, we’ll review the evidence and offer a replacement or refund as appropriate. If a part or accessory is missing, we may send the missing item or offer a partial refund. If the product can’t be used, we’ll review it for a replacement or refund.

Damage to the outer shipping carton alone, when the product itself is unaffected, generally doesn’t qualify for a refund.

Delayed or missing orders

Use your tracking link to check the latest delivery status. If the tracking shows an exception or your order hasn’t arrived by the estimated delivery date, contact us and we’ll investigate with the carrier.

If tracking says “delivered” but you can’t find your package, check with household members, neighbors, your mailroom, and the carrier. Then contact us. We may ask you for written confirmation from the carrier or local post office while we investigate. We’ll review the available tracking and other information before deciding on a replacement or refund.

Please check your shipping address carefully and follow carrier pickup instructions. If a package is returned or not delivered because of an incorrect address, refusal, failure to collect it, or uncompleted customs requirements, contact us. Refunds or reshipments in these situations are reviewed individually.

If we can’t ship your order within the time we stated, we’ll notify you of the delay and provide the options required by applicable law, including canceling the unshipped order for a refund.

Refund processing

If we approve a refund, we’ll send it to the original payment method. Your bank or payment provider may take additional time to post it.

Contact us

Please contact us before mailing a return; we’ll provide the correct return instructions and address.